![]() With a background of more than a decade in sales, Ryan is passionate about developing and delivering training that ultimately results in improved performance for client programs. Ryan Apodac is an Operations Manager and Training Leader for Quality Contact Solutions, a leading outsourced telemarketing organization. Organized in Outsourced Telemarketing ServicesĬontinuous Improvement for Telemarketing Programs is Golden Call center project wbs Essays and Research Papers 11 Pages Call centre Customer service 2 Pages Wedding White wedding 10 Pages Call centre English. Other articles you might find interesting: ![]() With a well thought out plan, and of course diligent execution, the sky is the limit. In conclusion, to be successful one must Plan! There is no substitute when it comes to being prepared. Here is a great resource/checklist to use when a program is not at goal: You must be ready to adjust at a moment’s notice, which is almost impossible if you don’t have a back-up plan and you’re overwhelmed with a bad feeling because the results are not good, and you are responsible. Know what you need to do to pull the levers, so you can pull them quickly. What if… What if… While some might say “Negative Nancy”, this is one of the main keys to success. I call this the plan to adjust the plan! In an outbound call center marketing program, you must have a “Plan B”… for EVERYTHING. Whether it’s the one-off objections or additional questions that will inevitably come up on the call, the more of these things that you can identify and resolve before launch the more likely you are to succeed.īuild in specific timeframes that you will evaluate the results and adjust your plan to ensure maximum performance for your outbound call center project. Think through every way the call can go, especially the worst, so you can prepare the team to handle it. ![]() While this plan may seem counterintuitive at first glance, this can be the difference between success and failure. Call centers are the backbone of many businesses for customer support. Plan for the worst by identifying potential issues that could arise when starting a new outbound call center project To successfully manage an outbound call center marketing program, it is crucial to be able to categorize generalized objectives of projects to develop an initial checklist of “lessons learned” to prepare for each new project. On the flip side, trying to re-invent the wheel for each project is time wasted and unrealistic. Plan for success by using a templated outbound call center project startup checklistĮach project is unique, and although one project may seem the same as another at face value, the easiest and most detrimental mistake you could make is assume. Consulting & Outsourced Telemarketing QA.
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